Terms and policies

Domon Ltée, ("Company") may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. If you do not accept the Terms and Conditions stated here, do not use the Web Site.

Section 1. Use of material

The Company authorizes you to view and download a single copy of the material on this Web site ("Web Site") solely for your personal, noncommercial use. Special rules may apply to the use of certain software and other items provided on the Web Site. Any such special rules are listed as "Legal Notices" on this Web Site and are incorporated into this Agreement by reference.

The contents of this Web Site, such as text, graphics, images and other material ("Material"), are protected by copyright under both Canadian and foreign laws. Unauthorized use of the Material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original Material on any copy you make of the Material. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. The use of the Material on any other Web site or in a networked computer environment for any purpose is prohibited.

If you violate any of these Terms, your permission to use the Material automatically terminates and you must immediately destroy any copies you have made of the Material.

Section 2. Company's liability

The Material may contain inaccuracies or typographical errors. Company makes no representations about the accuracy, reliability, completeness, or timeliness of the Material or about the results to be obtained from using the Web Site and the Material. The use the Web Site and the Material is at your own risk. Changes are periodically made to the Web Site and may be made at any time.

COMPANY DOES NOT WARRANTY THAT THE WEB SITE WILL OPERATE ERROR-FREE OR THAT THIS WEB SITE AND ITS SERVER ARE FREE OF OF COMPUTER VIRUSES AND OTHER HARMFUL GOODS. IF YOUR USE OF THE WEB SITE OR THE MATERIAL RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS.

THE WEB SITE AND MATERIAL ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING THE WARRANTY MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES RIGHT, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. COMPANY AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE TEXT, GRAPHICS, AND LINKS.

Section 3. Disclaimer of consequential damages

IN NO EVENT SHALL COMPANY, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONNED AT THIS SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DANAGES, LOSTS PROFITS, OR DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE WEB SITE AND THE MATERIAL, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 4. User submissions

Generally, any communication which you post to the Web Site is considered to be non-confidential. If particular Web pages permit the submission of communications which will be treated by Company as confidential, that fact will be stated in "Legal Notices" on those pages. By posting communications to the Web Site, you automatically grant Company a royalty-free, perpetual, irrevocable nonexclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sublicensees.

As a User, you are responsible for your own communications and are responsible for the consequences of their posting. You must not do the following things: Post material that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; post material that reveals trade secrets, unless you own them or have the permission of the owner; post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; post material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another User or any other person or entity; post a sexually explicit image; post advertisements or solicitations of business; post chain letters or pyramid schemes; or impersonate another person.

The Company does not represent or guarantee the truthfulness, accuracy, or reliability of any of communications posted by other Users or endorse any opinions expressed by Users. You acknowledge that any reliance on material posted by other Users will be at your own risk.

Company does not screen communications in advance and is not responsible for screening or monitoring material posted by Users. If notified by a User of communications which allegedly do not conform to this Agreement, Company may investigate the allegation and determine in good faith and its sole discretion whether to remove or request the removal of the communication. Company has no liability or responsibility to Users for performance or nonperformance of such activities. Company reserves the right to expel Users and prevent their further access to the Web Site for violating this Agreement or the law and the right to remove communications which are abusive, illegal, or disruptive.

Section 5. Links to other sites

The Web Site contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by Company of the contents on such third-party Web sites. Company is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk.

Section 6. Software licenses

All software that is made available for downloading from the Web Site ("Software") is protected by copyright and may be protected by other rights. The use of such software is governed by the terms of the software license agreement or designated "Legal Notice" accompanying such software ("License Agreement"). The downloading and use of such software is conditioned on your agreement to be bound by the terms of the License Agreement.

Section 7. Limitation of liability

Unless otherwise expressly provided in a Software License or Legal Notice, the COMPANY has no aggregate liability to you for all claims arising from the use of the Materials (including Software).

Section 8. Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

Section 9. Export control

Some countries, such as the United States, control the export of products and information. You agree to comply with such restrictions and not to export or re-export the Materials (including Software) to countries or persons prohibited under the export control laws. By downloading the Materials (including Software), you are agreeing that you are not in a country where such export is prohibited or are a person or entity to which such export is prohibited. You are responsible for compliance with the laws of your local jurisdiction regarding the import, export, or re-export of the Product.

Section 10. User information

The Company may use the information it obtains relating to you, including your IP address, name, mailing address, email address and use of the Web Site, for its internal business and marketing purposes and may disclose the information to third parties for such purposes.

Section 11. General

This Web Site is based in Lachine, Québec, Canada. The Company makes no claims the Materials are appropriate or may be downloaded outside of Canada. Access to the Materials (including Software) may not be legal by certain persons or in certain countries. If you access the Web Site from outside of the Canada, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. This Agreement is governed by the internal substantive laws of the Province of Ontario, without respect to its conflict of laws principles. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular "Legal Notice" or Software License or material on particular Web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of Web Site. Any changes to this Agreement must be made in writing, signed by an authorized representative of the Company.

Section 12. Confidentiality and information security policy

Online shopping with Domon Ltée is secure.

Personal and credit card information entered on the site is transmitted electronically in a format that cannot be intercepted, altered or decoded by a third party as it is encrypted to ensure its confidentiality.

Domon Ltée complies with SSL encryption standards, under which transaction information will always be transmitted securely. Payment is made directly through Desjardins.

Domon Ltée does not store credit information on any transaction. As a result, online shoppers are required to submit credit card information with every new transaction.

Section 13. Delivery policy

For online purchases, we make certain checks before approving the delivery of your order. The order can be only delivered only to the civic address of the credit card holder. Upon delivery of the order, two (2) identity cards with photo of the credit card holder will be required, as well as the credit card that was used to make the purchase and a carbon print of the credit card wil be taken.. If these requirements are not met accordingly, we reserve the right to cancel the order and add cancellation fees that are specified in our Returns page.

No delivery can be made to a post office box or beyond 50 kilometers of the head office address. Delivery fees are added to your bill.

Televisions are not part of our promotion of our free delivery service when purchasing over 800$. Delivery fees for TVs is 39.95$, no matter the amount of the purchase.

Our delivery service will communicate with you to schedule an appointment. If you ordered a product that is not available, we shall contact you as fast as possible to inform you about the next date of arrival.

Please note that the delivery fees will be refundable only in case of an error on the part of Domon Ltée.

Additionnal fees may apply if you are absent at the time of your delivery. Additionnal fees may apply if you modify or cancel a delivery the day before the delivery after 3 pm.

It is upon the customer's reponsability to verify measurements such as width, height and depth to make sure that th stock can be delivered inside your residence.

In the situation where products are specially ordered for you (such as irrevocable special order in the case that the products are not in our regular inventory in stores and in our warehouses), it is the customers reponsability to verify all measurements to make sure that the products can be delivered by regular entries of their residence. If the products cannot be delivered because of the measurements, cancelliing fees will be applied such as specified in our Returns page.

Section 14. Return policy

All sales are final. See our ''Returns'' page for more details.

Section 15. Damaged products policy

At the time of delivery, carefully inspect the material before the carrier leaves. If there are any damages, please communicate with our service department within two (2) working days following the delivery date. Damaged articles will be repaired free of charge in a short period of time. If the product cannot be repaired, an exchange will then be offered to you.

Section 16. Refund policy

If you did not hear from us within 48 hours following the placement of the order on our website, you can cancel it partially or in full free of charge by contacting us.

Section 17. Information accuracy

The price and the availability of a product can change without advance notice. In these circumstances, we reserve the right to cancel an order or to correct if necessary even if your order was confirmed and that your credit card was billed.

If your credit card was already billed by the purchase amount and if your order is cancelled, we shall credit you the total amount by crediting your credit card.

Section 18. Modification of the present policy

Domon Ltée reserves the right to modify, at any time and without advance notice, the present online purchase policy.

Section 19. Billings terms and conditions on the Internet

For our website purchase, we accept payments through MasterCard and Visa. We also have a 60 months equal payments plan with Desjardins Accord D.

Errors

We take a great deal of care to ensure that the information on this site is both accurate and current. However, given the complex nature of our business, errors are occasionally made. We understand that these errors may cause our customers some inconvenience - for which we apologize, but we cannot compensate nor accept any liability for consequences arising from such errors.

Privacy

Our Company is committed to providing every customer with great service, "everyday in every way". We consider the protection of the personal information of each customer (including potential customers) to be a key part of our high level of service. We consider “personal information” to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers, to be personal information. We have adopted, as Company policy, the ten personal information privacy principles stated in the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information. The ten principles are as follows:

1. Accountability

We will identify individuals in our Company who are to be specifically responsible for our compliance with the CSA Code. Their responsibilities will include making sure that third parties who process personal information on our behalf will comply with the CSA Code.

2. Reason for collection

We will only collect and use personal information about our customers to identify them, to communicate with them, to protect the Company and its customers against error and fraud, to understand what products and services our customers want and to provide information about our products and services to our customers. We will not disclose any personal information concerning our customers to anyone else and we will not permit anyone else to use personal information about our customers for any purpose without the customer's consent.

3. Consent

Before collecting, using or disclosing any personal information about any individual, we will ensure that we have the individual’s consent in an appropriate form.

4. Limiting collection

We will collect personal information only for the purposes stated above unless we receive consent from the individual to collect it for another purpose.

5. Limiting use, disclosure and retention

We will use and disclose an individual’s personal information only for the purposes stated above, unless we have the individual's consent to using or disclosing it for another purpose. We will only keep personal information about individuals for as long as we need it to fulfill our stated purposes.

6. Accuracy

We will maintain all personal information in our possession in as accurate, complete and up-to-date form as is necessary for the purposes for which it is to be used.

7. Safeguards

We will protect all personal information in our possession from unauthorized access or alteration or from inadvertant destruction by security safeguards appropriate to the sensitivity of the information.

8. Openness

We will make this Corporate Privacy Statement readily available in our stores, in our catalogues and on our web-sites. Individuals may make inquiries about personal information privacy issues by contacting our privacy officer by telephone (1-514-637-5835), by mail (1950 rue Remembrance, Lachine, Québec, H8S 1W9, Canada) or by e-mail (infos@domon.com).

9. Individual access

We will give any individual access to the personal information about him or her that we have in our possession. Individuals may request access to their personal information in our possession by contacting our privacy officer by any of the means noted above. In the event that the individual demonstrates that the information which we have in our possession is inaccurate or incomplete, we will make any appropriate changes.

10. Challenging compliance

Any individual may address any issues about our collection, use or disclosure of personal information by contacting our privacy officer by any of the means noted above.

The foregoing is the Corporate Privacy Statement of Domon Ltée.

How can I be removed from your lists?
If you wish to discontinue contact with us by any or all of these methods, please notify us by any of the methods below and let us know which forms of contact you would like to be removed from.

Mail

Domon Ltée
1950 Remembrance Street
Lachine, Quebec, H8S 1W9, Canada
Attn: Customer Privacy Department

E-mail

infos@domon.com

Phone

1-514-637-5835

Fax

1-514-637-7260

Alternatively, all of our direct-contact promotions provide customers with the ability to exclude themselves from future promotions.

Security

We collect information so we can best meet your needs and notify you of offers that may be of interest. We firmly believe it's your right to know what information we collect, how we use it, and what your options are. Below you can find more detailed information about online security, information collection and use, and how to contact us.

What keeps my credit card safe?

At this web site, whenever you provide any personal information (e.g. when making a purchase, requesting a catalogue, completing an e-mail form), we encrypt it so that no one can read it while it is being transmitted over the Internet. At this time, all information (such as your name and address) is safely stored behind a firewall. A firewall is a set of related programs that protects your information from users from other networks. We store this type of information so that you do not have to re-enter it each time you make a purchase or log in.

Is my personal information safe?

Yes, any personal information that you submit to the site will remain safe and secure. In order to offer you an individualized shopping experience we collect various types of information such as: domain names of visitors to our Web site, e-mail addresses of those who e-mail us or register with us, information on how many visits each page receives, user-specific information on what pages consumers visit, information volunteered by the consumer, such as survey information and/or site registrations.
We then study this information to determine how we can create the best shopping experience available for you. By looking at usage patterns, we know which areas need expansion and which areas are not meeting your needs. We also collect information so that we can help you personalize the site, receive notice about special updates, and have access to unique marketing messages.